Be sure to check the FAQ before contacting support
Here at KaydenKids, we understand parents usually have a lot of questions and we’re happy to answer all of them. We want you to feel comfortable enough to trust us with your precious child! We hope that the answers we provide to the following FAQs offer all of the information you need.
Have a more specific question? Call to speak with a friendly member of our staff!
How will I know which carrier will ship my merchandise?
Orders placed on KaydenKids.com will ship through one of the following: FedEx (within USA and Canada) or UPS (within Europe). Once your order ships you will be notified via email. The e-mail will also contain your tracking details. Please select the “Track It” option in the email to track your package
What payment types are accepted?
We accept the following tenders: Visa, Mastercard, American Express, Discover and Paypal
It has been 24 to 48 business hours and I have not received a shipping confirmation, why?
A FedEx tracking number will be sent to you, as soon as the order leaves our warehouse (from Monday 9:00am to Friday 5:30pm). Please note, orders placed after 3:00 PM EST will begin processing the following day. Transit times do not include Saturday, Sunday or holidays.